Team Lead – MAND / ENG (Banking)
Teleperformance
Job Description
Job Highlights
- 13 month bonus
- Young, energetic and supportive team!
- Diversified and inclusive culture, integrity and high performance
If you have proven 1 year BPO supervisory experience / 2 years Banking experience. We have something for you!
Job Responsibilities
- Able to handle customer’s escalation efficiently by determine the direction of a particular customer’s complaint.
- Problem solving and collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction.
- Communicating goals from Management Team to the ground.
- Manages and develops a team of assigned Agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support, and education.
Benefits
- Language allowance
- 13th Month bonus
- Performance Bonus
- Medical insurance ，dental & optical allowance
- Attractive training and promotion
- EPF，SOCSO，EIS
- Diversity & multi racial culture
Requirements
- 1-year BPO supervisory experience. Preferably someone with minimum 3 years Banking experience.
- Bachelor’s degree or above.
- Language proficiency in English is mandatory. Preferably if can speak fluently in Mandarin
*Only Shortlisted candidate will be contacted.
Who is Teleperformance Malaysia?
Teleperformance in Malaysia is a multilingual hub that supports services in more than with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.
